FAQ

How do I make a purchase?

Making a purchase is super easy! You can click on any product and, once on the selected item page, choose the color you want and then click on “Buy”
If the item does not have a color variation, you can simply click '”Buy. Your product will now appear in your shopping cart. You can continue browsing and shopping and, at the end, click on the cart on the top right side of the page, which is your shopping cart. It indicates how many items you have. When you're ready to checkout, click “Checkout” and follow the steps on the screen. If you have any problems during the process, please contact us through the following channels: email: contato@millinhas.store or via WhatsApp: (11) 95458-8963

2. Can I purchase over the phone, by email or by DM?

Yes! We will definitely love to serve you! — Just get in touch with us and provide the details of the product(s) you want to buy and we’ll help you with everything!
Just get in touch via email: contato@millinhas.store; WhatsApp: (11) 95458-8963 or on Instagram @millinhas.store

3. How do I find a specific item?

If you know what you are looking for, you can search for the product by clicking on the corresponding category, or search by product name or keyword in the magnifying glass icon on the top right side of the page, which is our search tool.

4. How do I know if the product is available in stock?

Most items shown in stock are available in stock. When you open the product page and the “Buy” button is available, this means that the product is in stock.
If the desired product is grayed out and with the phrase “back soon”, this means that the desired product is unfortunately no longer available at the moment, it is being produced and should be back in stock soon. As our products are produced on demand, the “Notify us when available” button serves to understand the need for the quantity of stock to be produced. Press, enter your email to be notified when the item is back in stock.

5. What payment methods are accepted by Mil Linhas?

We accept all major credit card brands, such as Visa, MasterCard, American Express, Elo and Diners Club.
For card purchases, we pay in up to 10 interest-free installments, with the minimum installment being R$100.00/ We also accept payment in cash by bank slip, pix or even bank transfer for purchases by phone, email, WhatsApp or Instagram.
For cash purchases (pix, transfer), we offer a 10% discount.

6. How will I know if Mil Linhas received my order correctly?

After completing your purchase, you will receive an email informing you that your order has been approved. If you have chosen to pay by bank slip, you will receive an email informing you that we have received your order, but that we are waiting for the payment to be identified.
In this case, after we identify the payment of the invoice, you will receive a new email informing you that your order has been correctly processed. You will then receive a new email informing you that your order has been invoiced: this means that someone is closing your package with all the love and care and that it will soon be shipped. Then, when your order is delivered to the carrier, you will receive an email informing you that your purchase is on its way. Finally, we will let you know when your order has been delivered.
If your payment is made by transfer or pix, we will ask you to send an email with proof. Once we confirm receipt, you will receive confirmation in your email and the process remains the same.

7. When will I receive my order?

Mil Linhas processes and ships orders from Monday to Friday, from 9am to 6pm. Delivery time and method will vary depending on the shipping option chosen by you at the time of purchase.
Orders for Greater São Paulo with “Same Day Delivery” will be delivered on the same day for orders processed before 4:00 pm, or until the next day for orders processed after 4:00 pm.

8. How can I track my order?

When sending your order, we will send you an email with a code for tracking the delivery.
With this code in hand you will be able to track the delivery of your order. If you prefer, you can still get in touch with us through the following channels and we will track the delivery for you: contato@millinhas.store, via WhatsApp: (11) 95458-8963 or via Instagram @millinhas.store

9. How can I contact customer service?

If you have any other questions, please contact us through the following channels: contato@millinhas.store, via WhatsApp: (11) 95458-8963 or via Instagram @millinhas.store — we will respond to your request as soon as possible.

10. How do I keep my Mil Linhas account safe?

To keep your Mil Linhas account safe, we recommend that you follow these steps:

The. When creating your password, use at least 6 characters, and use at least one uppercase letter, one lowercase letter, one number and one special character, such as @ or $.
Remember: the longer it is, the more secure your password will be.

B. Use a unique password for Mil Linhas and do not use the same password you use for your email or social media accounts.

w. Change your password from time to time. Our website does not request any changes. However, it is recommended that your password be changed periodically to maintain the maximum level of security.